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Welcome to macherieju.com (website). Please read our terms and conditions in full before you use this website. By continuing to browse and use this website implies that you accept these terms, together with our Privacy Policy governing our relation with you in relation to this website.
The term ‘Macherieju ’ or ‘Macherie Jewellery ’ or ‘we’ or ‘our’ or ‘us’ refers to the owner of this website.
The term ‘Customer’ or ‘you’ or ‘your’ refers to the user and viewer of this website.
By placing an order, you are offering to purchase a product on and subject to the following terms and conditions:
– Order Our website customer will be issued with an Order ID number automatically via email, upon placement of an order. This confirms your order is in queue for processing until we have received your confirmation on full payment made (for direct bank transfer). As such, please ensure you fill up your email address correctly on the appropriate field when placing order. For direct bank transfer, please use your Order ID number as payment reference and email/WhatsApp/SMS us the transaction receipt thereafter. Failure to do so may result in your order placed not being able to be processed in time and we shall not be held liable for any compensation to you or any third party resulting from such delay. Kindly note that your order won’t be processed until the full funds have cleared in our bank account. If there is any ambiguity with orders received by us, we will endeavor to fulfill your order to the best of our ability and we reserve the right to cancel or refuse to accept an order placement in whole or in part at any time without giving reason. For any additional requests, kindly liaise with our team and we will try our best to accommodate.
– Pricing Whilst we try and ensure that all details, descriptions and prices displayed on our website are accurate, errors may occur. If we discover an error in the price of any products which you have ordered, we will inform you of this at soonest possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled and you will receive a full refund if you have already fully paid for the product. The price of each product is displayed with the product (delivery fee and tax excluded). Please read our Delivery Information for more information about delivery fee. Goods and Services Tax (GST) at the prevailing rate may be charged on product ordered (if applicable). All displayed prices of our products are subject to change without prior notice and we shall not be held liable for any compensation to you or any third party resulting from such changes. Price hike may occur during other circumstances too, such as limited stock availability.
– Promotion We may from time to time offer special sales/offer, promo/coupon codes and discounted prices (promotion) which may apply in respect of any, or certain specified, purchases made through this website. The terms and conditions of use relating to any promotion will be specified at the time of use. In the event that a customer has made a partial/full payment and the price of the same product is discounted due to promotion, the total price of the product at the time of purchase shall prevail. We are unable to offer/apply discounts or promo/coupon codes for the payment that have already been made. We reserve the right to change the terms and conditions of promotion, or withdraw altogether, at any time without prior notice. Also, we reserve the right to offer personalized promotion which is only redeemable by specified customer(s). Promo/coupon codes can be entered under ‘Cart’ page during the checkout process. The new total price will be reflected on the same page, before you proceed to checkout.
– Mode of Payment 1. Direct Bank Transfer: Account Name: Macherie Ju Trading Bank: Maybank Account Number: 514271679167 2. Credit or Debit Card via Stripe: We only accept credit or debit card with MasterCard, Visa and American Express via Stripe. Payments are conducted through a third party, i.e. Banks and Stripe. We will not be responsible for any technical errors that may arise during the payment process, however, we will endeavour to the best of our ability to work with you and the third party to reach a fair solution. For our customer who has placed order is required to have payment made at least 24 hours in advance before the delivery for next working day. If payment is made late, we reserve the right to cancel the order. Please read Section 1 – Order for more information.
– Substitutions We reserve the right to substitute the jewelleries varieties on our product displayed on our website subject to availability. All the photos posted on our website/Facebook/Instagram are taken by professional camera and processed by photo editing software. Actual products size, colours and shades may vary from the photos shown. We will always endeavour to match the product as displayed.
– Inaccuracy of Information and Customization Occasionally, there may be information or contents on our website, and all our social media platforms, that contain typographical error, inaccuracies, omissions, which may relate to the product description, pricing, availability and article contents. We reserve the right to correct any errors, inaccuracies, change or edit information without prior notice to the customers. Occasionally, there may be human errors on the customization (ie. wordings on message card etc.) and message card of our products, which contain typographical error, inaccuracies, omissions, that may relate to the customization requests of our customers. All our products are made in good faith and we may or may not be held liable, depending on the severity of the case. If customers are not satisfied with the purchased product(s), please read Section 9 – Cancellation, Return and Refund Policy for more information.
– Third Party Products Our terms and conditions do not apply to any sales of third party products on our website. Sales of third party products are subject to the third party’s terms and conditions (if applicable). Customers should read the third party’s terms and conditions prior to placing order. By ordering with us, customers acknowledge and accept that we have no responsibility for and shall not be held liable for any compensation to you or any third party in respect of any sales of third party products on our website.
– Cancellation, Return and Refund Policy Orders paid cannot be cancelled or transferred and no refund once part/full payment has been made. However, a voucher code with validity of maximum 1 year (expiry date will be stated clearly with voucher code), may be issued in lieu of the refund (if any) at our absolute discretion on a case by case basis.
