FAQ
What is backorder?
When a product is on backorder, it means that all Ready Stocks have sold out and we are opening a restock order due to popular demand.
If your order contains of ready stock and backorder items, we may not be able to allow self pick up for ready stock items and shipping of backorder items later on due to our peak schedule. Your order will be shipped all together when ready .We appreciate your kind understanding on this.
Q : How long does backorder take?
Estimated Time of Arrival : 2 - 3 working weeks ( ~3 - 4 weeks)
*Working days will exclude public holiday and Weekends
*In the event of unforeseen delay from production or shipment arrival, we reserves the right to change the estimated delivery date without prior notice
Q : Payment for Backorder
All payment must be made for your backorder to be confirmed.
Q : Will my ready stock items be shipped out first?
We will send your order altogether after your Backorder is ready! You may top up for shipping if you wish to receive your Ready Stock items first.
Q : What if I need it before 14 working days?
We would recommend to place your order at least 4 weeks in advanced of when you need the item because it will take another 1 - 3 working days for courier service to deliver your parcel to you too!
How do I keep my jewellery shiny?
While it might be tempting to wear your jewellery at all times, we highly recommend removing when participating in any of the following activities:
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Showering/Swimming
Gold plated jewelry does not have the same characteristics as solid gold. It is water resistant, but overexposure to water may wear off the plating faster. For long-lasting plating, we advise removing your jewellery when showering, swimming and exercising. - Cleaning
- Avoid interaction with harsh chemicals found in hot tubs and cleaning productsas they may wear out your jewellery
Scratches and marks may be present on the plating and sterling silver pieces.
You can use a silver cloth to clean your silver jewellery. For our gold plated items, take extra care when cleaning, since this may wear off the plating.
How do I know does it fit my size?
For our jewelry, we will mention or describe the size details in our product page. Most of our pieces come in a general size that would able to fit most of the people.
Is your open ring fits most size?
The average ring size available for women ranges from size 4 to size 9.
The most commonly purchased women's rings range between size 5 and size 7. Size 6 is the most popular. Our range from size 5 to 7 and it’s adjustable for size 5.5 – 8.
Are your earrings suitable for sensitive ears?
Different people react differently to different materials. Our jewellery is suitable for most people but if you have sensitive ears, we highly recommend sticking to sterling silver earrings. If you have a strong preference for gold-plated jewellery, ensure that you remove them before bedtime.
Will my fingers turn green when I wear your rings?
Brass may have colour-altering effects on certain people's skins. With that being said, different people have different reactions to different metals.
How do I return my order?
All Sales Are Final. Due to hygiene reasons, there will strictly be no returns, exchanges or refunds on all accessories.
What should I do if I receive a broken item?
Please send a photo/video to us together with your order number. We have a 30-day money-back guarantee and we will be happy to replace your items